This expansion allows IBM to directly connect its global customers with their trading partners throughout Asia Pacific. Being IBM’s trusted regional service provider, eCOM upholds IBM’s dedication to their clients’ success by maintaining efficient and secure infrastructure while delivering quality end-to-end service – from on-boarding and implementation to community management and customer support for all on-premise and hosted IBM B2B solutions. 

 

      Most importantly, this partnership allows client companies to consolidate their global B2B infrastructure under a single vendor: IBM. Having a single point of contact eliminates the multiple challenges that working with multiple third-party vendors can only bring. Dealing with varying time zones and complex legal regulations will no longer pose a problem or hinder implementation and operations. Together, eCOM and IBM can offer clients the utmost visibility and control over their global supply chain networks, enabling the real-time exchange of critical business data and information. At the end of the day, the efficiency this brings increases top-line revenue and decreases costs and complications, resulting in faster ROI rates. 

 

      Having a strong regional footprint with offices in China, Australia, Hong Kong and the Philippines, eCOM has been an integral business partner of IBM Sterling Commerce in Asia. eCOM’s VAN provides clients with real-time global access to their trading partners and an advanced, secure, and reliable B2B/EDI collaborative platform. This ultimately establishes a comprehensive IT environment that enhances client companies’ supply chain network and boosts their overall market competitiveness. 

 

      Not only does the VAN allow multinational organizations to securely connect and trade with globally based partners, it also enables Asia-Pacific enterprises to make EDI transactions with over 3 million enterprises in more than 80 international EDI VANs, as well as connect with American and Canadian customs. Specifically in China, eCOM is able to provide this service to IBM through a government endorsed Value-Added Telecommunications Service (VATS) license issued by the Ministry of Industry Information Technology (MIIT).